Casework Master Class – ‘Remaining safe’ – Personal Safety for Caseworkers


Course Overview

This course will provide professional guidance on how to minimise the risks involved when dealing with difficult and aggressive casework enquiries.

Going much deeper than just providing commonsense advice on how to handle negative behaviour, the course will illustrate in great detail, current best practice in the areas of personal safety in the work place as well as, offer further professional guidance on how to establish preventative measures designed to reduce the occurrence of such incidents when dealing with the general public.


Through the use of real life case studies, it will provide practical assistance on how to manage and deal more effectively with a variety of common case scenarios, providing delegates with a ‘user friendly’ guide on how to adopt good practice capable of not only, increasing confidence and awareness of this problem but also enhancing individuals’ capability to cope with this highly sensitive and difficult by-product of casework administration.

It will also provide a blueprint on how to confidently incorporate best practice security protocols within constituency offices and during open surgeries; as well as teach attendees how to manage procedure on a day to day basis and set up relevant safeguards to further enhance the level of personal security enjoyed by all staff working within the constituency .

Contact Us

0207 930 8208

Whitehall House
41 Whitehall