Critical Casework – Dealing with Emergencies


Course Overview

This is a focused professional training course aimed at providing practical advice and professional guidance on how to deliver emergency casework more efficiently. The course contains real life  case studies and practical exercise based upon complex cases.



The course provides professional advice for constituent caseworkers dealing with complex and harrowing inquiries from constituents. It will offer professional guidance on how to deal with highly distressing call which need immediate assistance.

Contact Us

0207 930 8208

Whitehall House
41 Whitehall