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Confident Communication - Handling Challenging Calls

The course focuses on providing professional guidance and valuable techniques on how to defuse aggressive calls as well as containing advice on the best ways to reduce the negative emotional impact such calls can have on all those on the receiving end.

This is an ideal course for caseworkers, team leaders and managers who wish to learn and understand current best practice in call handling within a service/enquiry orientated working environment.


Contact Information

Venue Name: Parli Training

Address: Suite 49, 34 Buckingham Palace Road, London SW1W 0RH View Map (opens a new window)

Telephone: 0844 800 9071


Web Address:

Course Details & Booking

Starts: 10:00 AM
Ends: 03:30 PM

Cost: 365.50 (GBP) per person

Select the date you wish to attend:

Monday, 31 May 2021
Friday, 4 June 2021
Friday, 9 July 2021

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