Casework Master Class – Health & Social Care Casework


Course Overview

Unlock your ability to manage complex health and social care enquiries with our comprehensive Health & Social Care Casework course. Designed for caseworkers seeking to enhance their skills, this course offers invaluable guidance on handling the most challenging cases, including complaints from bereaved constituents about NHS services, nursing homes, and general practitioners.

Why Attend?

  • Expert-Led Instruction: Learn from healthcare specialists who provide in-depth knowledge on navigating the complexities of Health & Social Care casework.
  • Practical Tools & Strategies: Gain effective strategies for managing high volumes of casework, streamlining processes, and fast-tracking resolutions.
  • Comprehensive Coverage: Understand the roles of key regulatory bodies like NICE and GMC, and stay updated on recent policy changes.
  • Focused Sessions on Social Care: Dive into the intricacies of social care provision for the infirm, elderly, disabled, and low-income individuals. Explore support options, funding mechanisms, and the assessment process for care packages.
  • Interactive Case Studies: Participate in hands-on sessions featuring real-life scenarios. Discuss solutions and approaches to standard difficult cases, receiving professional guidance on statutory guidelines and support sources.


What You’ll Learn

  • Key Trends and Case Types: Identify and understand the prevalent trends in Health & Social Care casework and the types of cases typically encountered in an MP’s office.
  • Effective Case Management: Discover strategies to efficiently manage and prioritize high volumes of casework, ensuring timely and effective resolutions.
  • Navigating Regulatory Bodies: Learn the roles and responsibilities of governing bodies like NICE and GMC. Understand the procedures for lodging complaints against healthcare providers and accessing support from various regulatory bodies.
  • Social Care Provision: Gain insight into the criteria and complexities of social care services, including support for independent living, personal assistants, and structural home modifications. Understand the local authorities’ duty of care, funding mechanisms, and the assessment process for care and support packages.
  • Practical Approaches to Difficult Cases: Engage in interactive case studies that provide practical guidance on handling challenging health casework. Discuss real-life scenarios, explore solutions, and learn about available support sources and statutory guidelines.

Don’t miss this opportunity to elevate your expertise in Health & Social Care casework.


Contact Us

0207 930 8208

Whitehall House
41 Whitehall