Casework Master Class – Welfare Benefits


Course Overview

The course provides information on the most typical welfare benefits inquiries, constituent caseworkers typically encounter. It will offer guidance on how to deal with the more complex cases. The day also contains updates on the latest changes. It will also provide background information on eligibility and the differing entitlements, application processes as well as offer professional assistance on what to do when things go wrong.


" The trainer had expert knowledge. The course was well-structured and I found the case study examples & practical exercises very useful."

This course  assist caseworkers who deal mostly with inquiries concerning  welfare benefits. It also contains guidance on ‘best practice in casework management’ for and contains detailed case studies on complex cases and scenarios to assist in the management of workload.

Contact Us

0207 930 8208

Whitehall House
41 Whitehall