Confident Communication – Handling Challenging Calls


Course Overview

This is an ideal course for caseworkers, team leaders and managers who wish to learn and understand current best practice in call handling within a service/enquiry orientated working environment

The course focuses on providing professional guidance and valuable techniques on how to defuse aggressive calls as well as containing advice on the best ways to reduce the negative emotional impact such calls can have on all those on the receiving end.

Contact Us

0207 930 8208

Whitehall House
41 Whitehall