Confident Communication – Handling Challenging Calls

£365.50

Course Overview

This is an ideal course for caseworkers, team leaders and managers who wish to learn and understand current best practice in call handling within a service/enquiry orientated working environment

The course focuses on providing professional guidance and valuable techniques on how to defuse aggressive calls as well as containing advice on the best ways to reduce the negative emotional impact such calls can have on all those on the receiving end.

Course

Confident Communication – Handling Challenging Calls

Venue
41 Whitehall, 3rd Floor, Whitehall House, London SW1A 2BY

Date
31st July 2024

Cost

£365.50

Book Now

Contact Us

0207 930 8208
enquiries@parli-training.co.uk

Parli-training
Whitehall House
41 Whitehall
London
SW1A 2BY

Testimonials

Attendee from The UN International Criminal Tribunal Court for Former Yugoslavia

“The course gave excellent insights into this highly specialised skill. I would highly recommend this course to anyone faced with the challenged of writing for others.”

Attendee from Germany based at the European Central Bank

“Well structured, prepared and delivered”

Attendee from the BMA

“The Course was very thorough and gave a good overview on how to influence proceedings in Westminster”

Attendee from the Executive Team at Southampton University

“Excellent interactive course. Feel that it was a valuable use of a day”

Attendee from Labour MP 's constituency office on the Remaining safe personal safety for caseworkers course

“Overall a very useful course. Great to meet other colleagues who deal with similar events and have a chance to discuss issue in a confidential environment and discuss serious matters in a relaxed atmosphere”

Attendee from Amnesty International

“Very good. All the trainers were extremely knowlegdeable, received alot of information.”

Attendee from The Environment Agency

“The course was great with excellent speakers and really useful practical exercises.”

Attendee from Epilepsy Action

“The content of the course was really excellent and I definetly recommend it to others in my organisation. At first I didin't think it could be worth the money! (a Yorkshire view) but it was!”

Delegate from Deutsche Bank comment on the Advanced Speech Writing course

“Very useful course, well done on the choice of speakers and practical guidance on the implementation of strategic ideas.”