The course will cover how to deal with telephone inquiries and using techniques to reduce challenging exchanges. This highly interactive training course aimed at enhancing caseworkers’ ability to communicate to the public.
Essential Communications for caseworkers
£365.50
Course Overview
The course covers all relevant aspects of communications skills for caseworkers, including the use of verbal and non-verbal communication, effective negotiating skills, problem solving and is packed with focused case studies aimed at teaching how to reach positive conclusions when communicating with constituents.
Contact Us
0207 930 8208
enquiries@parli-training.co.uk
Parli-training
Whitehall House
41 Whitehall
London
SW1A 2BY