Essential Communications for caseworkers


Course Overview

The course covers all relevant aspects of communications skills for caseworkers, including the use of verbal and non-verbal communication, effective negotiating skills, problem solving and is packed with focused case studies aimed at teaching how to reach positive conclusions when communicating with constituents.

The course will cover how to deal with telephone inquiries and using techniques to reduce  challenging  exchanges. This highly interactive training course aimed at enhancing caseworkers’ ability to communicate to the public.

Contact Us

0207 930 8208

Whitehall House
41 Whitehall