The course will cover how to deal with telephone inquiries and using techniques to reduce challenging exchanges. This highly interactive training course aimed at enhancing caseworkers’ ability to communicate to the public.
Effective Communications for caseworkers
There are no upcoming dates for this course.
The course covers all relevant aspects of communications skills for caseworkers, including the use of verbal and non-verbal communication, effective negotiating skills, problem solving and is packed with focused case studies aimed at teaching how to reach positive conclusions when communicating with constituents.
Attendee from The UN International Criminal Tribunal Court for Former Yugoslavia
“The course gave excellent insights into this highly specialised skill. I would highly recommend this course to anyone faced with the challenged of writing for others.”
Attendee from Germany based at the European Central Bank
“Well structured, prepared and delivered”
Attendee from the BMA
“The Course was very thorough and gave a good overview on how to influence proceedings in Westminster”
Attendee from the Executive Team at Southampton University
“Excellent interactive course. Feel that it was a valuable use of a day”
Attendee from Labour MP 's constituency office on the Remaining safe personal safety for caseworkers course
“Overall a very useful course. Great to meet other colleagues who deal with similar events and have a chance to discuss issue in a confidential environment and discuss serious matters in a relaxed atmosphere”
Attendee from Amnesty International
“Very good. All the trainers were extremely knowlegdeable, received alot of information.”
Attendee from The Environment Agency
“The course was great with excellent speakers and really useful practical exercises.”
Attendee from Epilepsy Action
“The content of the course was really excellent and I definetly recommend it to others in my organisation. At first I didin't think it could be worth the money! (a Yorkshire view) but it was!”
Delegate from Deutsche Bank comment on the Advanced Speech Writing course
“Very useful course, well done on the choice of speakers and practical guidance on the implementation of strategic ideas.”