Essential Communications for caseworkers

£365.50

Course Overview

The ability to enhance your listening skills, manage expectation and communicate with clarity are key skills prerequisites for delivering good casework. Designed for caseworkers, team leaders, and office managers, this course provides  details on the essential skills needed to effectively navigate challenging interactions with constituents.

The course will offer details guidance to help improve outcomes through:

  • Core Communication Skills: Master the fundamentals for effective case management.
  • Active Listening and Responding: Learn to listen actively and respond effectively to enquiries.
  • Handling Difficult Conversations: Techniques for managing challenging enquiries and communicating outcomes.
  • Tried & Tested Negotiation Strategies: Develop skills to resolve disputes and handle contentious matters.

 

 

It will also offer detailed guidance on

  • Problem-Solving Techniques: Enhance your ability to find quick solutions to common casework issues

And contain detailed guidance on

  • Practical Exercises: Engaging in role-playing scenarios to practice and refine your communication skills.

Why Choose This Course?

  • Hands-On Learning: Practical exercises to build real-world skills.
  • Expert Guidance: Learn from experienced professionals in the field.
  • Comprehensive Coverage: From active listening to negotiation and problem-solving, gain all essential communication skills for casework.

Transform your casework communication approach and handle any situation with confidence.

Join us for the Casework Master Class and elevate your  capabilities today!

 

 

 

Contact Us

0207 930 8208
enquiries@parli-training.co.uk

Parli-training
Whitehall House
41 Whitehall
London
SW1A 2BY