The course contains a variety of practical exercises teaching the techniques to diffuse abusive, time wasting and unpleasant exchanges. This is a public sector course aimed at providing linguistics methods to diffuse persistent abusive interactions.
Hostile Communications – Dealing with Persistent Verbal Abuse
£365.50
Course Overview
The course has been designed for all those who work in a front facing public sector role.
It will highlight:
- 80 tactics that can be used to diffuse hostile verbal abuse
- Outline how to cope with an increasingly hostile general public
- Explain how to deal with hostility from a Government sector prospective
- Provide guidance on how to use psycho-linguistic techniques to gain control
Contact Us
0207 930 8208
enquiries@parli-training.co.uk
Parli-training
Whitehall House
41 Whitehall
London
SW1A 2BY