Hostile Communications – Dealing with Persistent Verbal Abuse


Course Overview

The course has been designed for all those who work in a front facing public sector role.

It will highlight:

  • 80 tactics that can be used to diffuse hostile verbal abuse
  • Outline how to cope with an increasingly hostile general public
  • Explain how to deal with hostility from a Government sector prospective
  • Provide guidance on how to use psycho-linguistic techniques to gain control


The course contains a variety of practical exercises teaching the techniques to diffuse abusive, time wasting and unpleasant exchanges. This is a public sector course aimed at providing linguistics methods to diffuse persistent abusive interactions.





Contact Us

0207 930 8208

Whitehall House
41 Whitehall