The course provides step by step guidance on how to compose a variety correspondence for staff dealing with public inquiries. This is an ideal course for public facing staff. The course also contains details on how to respond to casework and policy correspondence.
Practical Office Management Skills 7 – Effective Letter Writing – Parliamentary
The course contains information on how to create templates to enable your office to cope with an influx of inquiries by post and email. Plus guidance on how to write official responses with compassion when dealing with letter concerning sensitive and emotive issues. Professional guidance is also provided on how to write responses holding negative outcomes in the most diplomatic way.
''I thoroughly enjoyed the course. Had plenty of time to go through all of the materials and discuss them in more depth. It was reassuring to know that I am doing what I should be, but equally after attending this course, I now have much more confidence in my ability to write difficult responses and deal with cases in which my MP cannot assist .''
Attendee from The UN International Criminal Tribunal Court for Former Yugoslavia
“The course gave excellent insights into this highly specialised skill. I would highly recommend this course to anyone faced with the challenged of writing for others.”
Attendee from Germany based at the European Central Bank
“Well structured, prepared and delivered”
Attendee from the BMA
“The Course was very thorough and gave a good overview on how to influence proceedings in Westminster”
Attendee from the Executive Team at Southampton University
“Excellent interactive course. Feel that it was a valuable use of a day”
Attendee from Labour MP 's constituency office on the Remaining safe personal safety for caseworkers course
“Overall a very useful course. Great to meet other colleagues who deal with similar events and have a chance to discuss issue in a confidential environment and discuss serious matters in a relaxed atmosphere”
Attendee from Amnesty International
“Very good. All the trainers were extremely knowlegdeable, received alot of information.”
Attendee from The Environment Agency
“The course was great with excellent speakers and really useful practical exercises.”
Attendee from Epilepsy Action
“The content of the course was really excellent and I definetly recommend it to others in my organisation. At first I didin't think it could be worth the money! (a Yorkshire view) but it was!”
Delegate from Deutsche Bank comment on the Advanced Speech Writing course
“Very useful course, well done on the choice of speakers and practical guidance on the implementation of strategic ideas.”